Privacy Policy

Last Updated: May 25, 2018 for GDPR Compliance.

Who we are

This website is operated by Glendon Place, Inc. (“we or us”). The privacy policy below discloses our practices regarding information collection as it relates only to this website. By using and visiting our Website and by submitting your personal information to us, you agree and authorize us to use your personal information as set out in this privacy policy. In using and continuing to use this Website and any products or services offered on it, you are confirming your consent to the terms of this privacy policy.

Our website address is: https://glendonplace.net.

What personal data we collect and why we collect it

We do not collect personal information from you unless you voluntarily supply it to us. “Personal information” means information which identifies you as an individual, and may include your name, email address, mailing address, telephone number and whether you are an individual (retail customer) or a business (wholesale customer).

Generally, we collect personal information from you when you opt-in to our digital mailing list, register as a customer by placing an order for a product, or contact us with a question or inquiry. When you place an order on our Website, you will be asked to enter your personal information as appropriate to complete the transaction. However, Glendon Place uses a third-party, secure vendor (PayPal) to complete payment of your order, so we will not ask you for your credit card information online nor store any financial information on our website.

We may automatically collect certain non-personal information about you when you visit the Website. “Non-personal information” may include, but is not limited to, the type of browser or device operating system you use, the website that linked you to our Website, the time you spend and the pages you view on the Website, and your IP Address. This information may be collected from an analytical standpoint to provide us with aggregate information about our visitors, such as what products visitors are most interested in, the number of users that visit the Website and what city, state, and country they may be coming from.

How do we use your information?

Any of the information we collect from you may be used in one of the following ways:

  • To improve our Website offerings (based on feedback we receive from you).
  • To improve customer service (your information helps us to respond more effectively to your customer service requests and support needs).
  • To process transactions (your information will not be exchanged, transferred, or given to any other company for any reason, other than for the express purpose of delivering the purchased products to you (for example, the United States Postal Service (USPS).
  • To send you information about your account and order
  • To set up your account for our store
  • To administer a contest, promotion, survey or other Website feature.
  • To operate the Website and provide you with products, services or information that you have requested.
  • To respond to inquiries, and/or other request or questions.
  • The information that we request during the email sign-up process is used strictly for the distribution of our newsletter, considered confidential and will not be sold or released to individuals, mail list companies, vendors, organizations or third parties of any kind. Our newsletter is distributed from time to time to help promote our products as they relate to the needlework industry.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Registration Form

The “Registration Form” is offered as a convenience to you so that you may permanently established your contact information on the website for the sole purpose of making the ordering process easier on future orders.  This utilizes a “cookie”. It is password protected so that no one can sign in claiming they are you.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Analytics

This Website uses Google Analytics Solutions. Google Analytics Solutions offers marketing analytics so we can better understand our customers.

Who we share your data with

Any personal information that you have shared with us (by adding yourself to the newsletter list or completing the Glendon Place Registration Form), is considered confidential and will not be sold or released to individuals, mail list companies, vendors, organizations or third parties of any kind.

We may permit our Website Administrator (Gecky Gully Websites) access to your personal information, but only in connection with performing Website services for us. They are not authorized by us to use your personal information for their own benefit.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

How long we retain your data

If you provide us with personal information through the Website, we retain your information for as long as necessary for our business purposes.  This may include, but is not limited to, retaining such information to comply with our legal obligations, resolving legal disputes, and enforcing our agreements.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). The Website administrator can also see that information. The Website administrator cannot see nor change your password. Only you can change your password.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Our Website is maintained in the United States of America. By using the Website, you freely and specifically give us your consent to export your personal information to the USA and to store and use it in the USA as specified in this privacy policy. You understand that data stored in the USA may be subject to lawful requests by the courts or law enforcement authorities in the USA.

The EU’s (European Union) new data privacy law, the General Data Protection Regulation (GDPR), went into effect on May 25, 2018 and applies not only to EU-based organizations, but also to anyone who has customers or contacts in the EU. This website has complied with the GDPR standards.

Cloud-based Business Hosting for this site is provided by Mister Certified Computer Services, Inc., 12312 Adair Court, Tampa, FL 33626, http://www.mistercertified.com.

Contact method for privacy-specific concerns

Direct all privacy-specific inquiries, questions or concerns to: email@glendonplace.net.

Opt-out Rights

To opt-out of any future promotional messages from us, you may click on the “unsubscribe” link at the bottom of any promotional email, or you may send your written request to email@glendonplace.net. We will process your request within a reasonable time after receipt.  You may opt-out of or restrict the placement of cookies on your device or remove them from your browser by adjusting your web browser preferences.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our Website and not to information collected offline.

Changes to our Privacy Policy

We will post any changes to the Privacy Policy on this web page, and the revised version will be effective when it is posted. If you are concerned about how your information is used, bookmark this page and read this Privacy Policy periodically.  Please look at the top of this page for the last updated date.

Contacting Us

If you have any questions regarding this privacy policy you may contact us by email at email@glendonplace.net or by USPS mail addressed as follows:

Glendon Place, Inc.
4317 Glendon Place
Valrico, FL 33596

 

Store Credit/Gift Certificate

What we access

  • If you are logged in: We access your billing email address saved in your account & billing email address entered during purchase
  • If you are a visitor: We access your billing email address entered during purchase

What we store

  • Coupon code generated for you
  • Coupon code passed via URL
  • Coupon amount, email & message entered for gift card receiver